FAQs

Where is B.A.O. located?

Our Headquarters are in Huntsville, Alabama. However, we don't ship all of our products from our Headquarters. We ship most of them from warehouses in other places in the U.S.A.

How can we contact you?

You can email us at info@bornagainoutfitters.com or leave us a message on our Contact Page

My Order Is Incomplete/Missing items; What can I do?

If you've received only part of your order, please do not worry; it is likely that you will soon receive the second or perhaps even a third package containing the rest of your order. If you do not receive these packages of your parcel within two weeks of receiving the first package, please contact us and we will take further action to resolve your issue.  

Do you ship internationally?

Absolutely! We provide worldwide shipping. However, keep in mind that, depending on your country, custom charges may apply and shipping times can be longer. These additional fees are usually charged by your postal service upon arrival.  

How long will it take for my order to arrive?

Our normal shipping times are between 2-10 days.

Why is my order taking longer than expected?

The volume of orders we experience during Holidays and Sales can affect our shipping/delivery time. We understand the frustration of having to wait for your purchase longer than anticipated, but we assure you, we're doing everything possible to prepare and ship everyone's orders promptly and efficiently.

Can orders be canceled?

We do allow cancellations up to 15 hours after you placed your order.

 

Important: Make sure your shipping address information is Correct to ensure a faster, safer delivery.

Born Again Outfitters is not responsible for returned items due to incorrect or incomplete shipping addresses.